Complaints policy
A clear complaint includes the job date, address, concern, and the outcome you want reviewed.
How to raise a concern
Call (202) 555-0169 during published hours. Give the name used for the job, service address, date, appliance involved, and a concise description of the issue.
How it is reviewed
The operating business will compare the concern with the agreed scope and available job records, then explain the next step. Safety or property-damage concerns should be reported promptly.
Privacy
Only share information needed to identify the job and review the complaint.